Customer Service Agent — Cross-system state drift
A customer-support agent picks up a Zendesk ticket requesting a $150 Stripe refund. The agent notices the charge already has an open Stripe chargeback for the same amount. But since a fraud check tool marked the customer as low_risk, it uses the tool incorrectly, and the agent approves a refund a second time.
state.stripe.dispute.exists === false fails the run in staging — Pome surfaces the broken stripe.refunds.create call on the trace before it ever becomes a $150 double-pay in production.